Policies

Infection Prevention & Control

• We continue to monitor the impact of the COVID-19 pandemic and to proactively ensure that our patients and workforce remain safe and protected.
• To ensure the safety of all patients, visitors and staff Danat Al Emarat requires everyone attending the hospital or its clinics to comply with the infection control policies to reduce the risk of virus transmission.
• To guide you, patient and visitor information is clearly displayed at the entrance of the hospital and clinic, you are required to follow these guidance for your protection and the protection of others.

Medical Record Collection

• As a general practice, we do not release medical records via electronic means such as e-mail or fax. In the event that medical records are emailed these will only be sent to the email address held by the hospital with the patient’s registration details.
• If you want to collect your medical record, you need to sign the release request form.
• Alternatively, you can authorize a friend or relative to pick the records up by giving them an authorization letter. The person picking up the medical records needs to provide a copy of their id as well as a copy of your id, together with the authorization letter. We can hand over your medical records either in hard copy or on a CD at your discretion.

Patients’ Rights and Responsibilities

As a patient, you have a responsibility

• To bring your insurance card with you when you’re attending a healthcare facility.
• To follow the given rules and regulations of our healthcare facility.
• Follow the treatment plan as outlined by the assigned healthcare professional.
• Ask any questions if you are not clear about any aspect of your healthcare.
• To consider the rights and responsibilities of other patients and healthcare professionals.
• Not to use abusive language or display unsociable behavior towards other patients, visitors or staff.
• To show consideration for the needs of others at all times.
• To only use emergency services in the case of urgent problems or when you are unable to use other health services.
• To give accurate information – personal details, medical history, the medication you are currently receiving and history of allergies or sensitivity to certain medication.
• Be liable for your own actions if you do not to follow the advice, instructions and/or treatment plan and recommendations.
• To safeguard and be responsible for the safety of your belongings whilst receiving any healthcare treatment.
• To keep appointments and inform the staff if you are unable to attend so the time can be assigned to other patients.
• To inform the staff if you have any special needs for effective discharge from a hospital or clinic. You are expected to begin preparations for discharge to the best of your ability as soon as you are medically fit.
• To be accountable for payment of any deductible or medical service excluded from the insurance scheme provided by the practitioner/facility.

As a patient, you have the right to

• Be treated to the highest professional standards by appropriately licensed, qualified and experienced practitioners in a fully licensed and approved facility.
• Be involved in any decision-making about your treatment and care.
• Carry out communication in your native language or through the services of an interpreter.
• Refuse or accept treatment based on personal decision/preference.
• Have access to your medical records and expect those records to be up-to-date and accurate.
• Receive information on admission regarding the health care facilities regulations and relevant policies.
• Reasonable safety in relation to the healthcare facility environment and practices.
• Seek a second opinion if you so choose.
• Privacy, both of person and information.
• Be informed regarding any uncovered costs and expenses prior to making decisions.
• Receive treatment in an emergency situation, regardless of the status of your insurance card.
• Receive information on how to make a complaint to the healthcare facility if unhappy about the lack of adherence to the stated regarding their rights, medical examination or treatment, the behavior of the staff or healthcare facility safety standards.

General Policies

We want to create an ideal healing environment for you and your children at Danat Al Emarat. The following guidelines will help us ensure that your stay or visit is comfortable.