Patient Feedback

Patient Feedback

Danat Al Emarat values your feedback and suggestions. We would always like to hear about your experience with us.

  • How can you share your feedback?
    • During or after your visit with us, please expect an SMS message or a call from an external survey provider to ask you about your experience with us.
    • You are also welcome to share your feedback with our Patient Experience Office at 02 614 9999 or feedback@danatalemarat.ae
    • Compliments and suggestions will be shared with the specific employees or department. Complaints will be logged in the Patient Feedback Database.
  • Complaint handling process – how long it will take?
    • Our dedicated team will contact you to acknowledge the receipt of your complaint within 2 working days.
    • For complaints, the complainant will be contacted and provided with feedback or updates within 7 working days.
  • Who is involved in the complaint process?
    • Patient Experience Ambassador will act on your behalf to communicate between departments for internal investigations.
    • Head of the relevant departments will be responsible for the findings.
    • Patient Experience Ambassador will communicate the findings or conclusions to the complainant.

We look forward to receiving your feedback.

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